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Last updated 24 August 2026
RateMyLandlord is a free, anonymous directory of reviews of landlords and rental properties in college towns, written by the students who rented from them. These terms of service (the “Terms”) form an agreement between you and RateMyLandlord LLC, a Washington limited liability company (“we”, “us”), and govern your use of ratemylandlord.info (the “Site”).
By using the Site you agree to these Terms. If you do not agree, do not use the Site.
Reading the Site requires nothing: no account, no email address, and no age check.
To post a review you must be at least 18 years of age and must verify a .edu email address. You must be describing a tenancy you personally held. Do not post about a rental you did not live in.
We do not offer accounts, profiles, logins, or post histories.
To post, you write your review first and then confirm a code sent to your school email address. That address is used to send one message and is then discarded. What we retain is a one-way cryptographic hash of it, computed with a secret key that is not stored in our database. The hash cannot be reversed into your address. Its only purposes are to enforce one review per landlord per person, and to identify the full set of posts originating from a person abusing the Site.
This has three consequences:
A review that identifies a specific address together with the years of your tenancy may allow a landlord to determine who wrote it, because they know who occupied that unit at that time. Nothing we do prevents this. The address field is optional for that reason.
Separately, our hosting and network providers record standard server logs in the course of delivering the Site, and those logs include IP addresses. We do not use them to identify reviewers, we do not join them to review records, and no part of our database connects an IP address to a review. Those logs are nonetheless retained under those providers’ own policies and are outside our control.
Reviews must describe your own experience as a tenant, specifically and factually, stating what happened, when, and at what cost. An account of a satisfactory tenancy is as welcome as an account of an unsatisfactory one.
You may not post:
Our review guidelines cover the same ground with examples.
Reviews on the Site are the statements of the individual reviewers who wrote them. They are not statements of fact by us, and we do not verify them. We do not endorse, adopt, or vouch for any review, rating, or landlord or property record.
Ratings are unweighted arithmetic averages of published reviews, displayed together with the number of reviews on which they are based. We do not weight, boost, or suppress ratings, and we do not accept payment from any landlord or property manager to alter, remove, or promote content.
Entries for landlords and properties are created by users, not by us, and may be incomplete, duplicated, or inaccurate. We merge duplicates and correct records at our discretion.
Ownership records carry a year range, and a review attaches to the landlord who held the building during that tenancy. A new owner does not inherit a previous owner’s reviews.
We screen submissions automatically and may hold a review for human review. A held review is not published and does not count toward any rating unless and until it is released.
We may remove or decline to publish any content at any time, and we are under no obligation to review, monitor, or remove anything. Nothing in these Terms creates a duty to moderate, and our electing to moderate some content does not create a duty to moderate all of it.
Because we cannot contact reviewers, we cannot invite an author to revise and resubmit. A held review is either published or removed, and its author may determine which by revisiting their management link.
The Site is not adversarial toward landlords. Well-managed properties are surfaced as a first-class part of it, and its purpose is to inform a prospective tenant before they sign.
If a review concerning you is factually false, report it, identifying the specific statement you assert to be false and the basis for that assertion. We will review it. We do not remove reviews because they are negative, and we do not remove accurate statements about a business.
You may not:
Certain of the above are unlawful independently of these Terms. Fake and incentivized reviews are prohibited by the Federal Trade Commission’s Rule on the Use of Consumer Reviews and Testimonials, 16 CFR Part 465.
You retain ownership of what you write. You grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to host, store, reproduce, display, and distribute your review on the Site and in excerpts promoting the Site.
Perpetual and irrevocable is deliberate. You may delete your own review using your management link, but we cannot retroactively remove it from search engine caches, web archives, or copies made by third parties.
You represent that your review describes your own experience, that you believe it to be true, and that you have the right to post it.
If you believe content on the Site infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to takedowns@ratemylandlord.info, addressed to the copyright agent for RateMyLandlord LLC, whose current registered details are published in the U.S. Copyright Office’s DMCA Designated Agent Directory.
A notice must include all of the following:
We terminate access for repeat infringers in appropriate circumstances. A person who knowingly misrepresents that material is infringing may be liable for damages under § 512(f).
If we receive a subpoena, court order, or law-enforcement request seeking the identity of a reviewer, we will produce what we hold and nothing further. What we hold is a keyed hash that cannot be reversed into an email address. No name, postal address, or plaintext email address exists anywhere in our systems. This is stated here so that the point need not be established at a party’s expense.
Requests directed to our hosting or network providers are a separate matter and are outside our control; see clause 4. Where the law permits and we are able, we will make reasonable efforts to notify an affected user before responding, although as described above we ordinarily have no means of reaching them.
The Site is provided “as is” and “as available”, without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or accuracy.
We do not warrant that reviews, ratings, landlord records, property records, or ownership histories are accurate, complete, or current. Do not rely on the Site as your sole source of information in deciding whether to enter into a lease.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or reputation, arising out of or relating to your use of the Site.
Our aggregate liability for any claim relating to the Site will not exceed one hundred U.S. dollars ($100).
Certain jurisdictions do not permit particular limitations, and parts of this clause may therefore not apply to you.
You agree to indemnify and hold us harmless from any claim, demand, loss, or expense, including reasonable attorney’s fees, arising out of content you post or your violation of these Terms, of any law, or of any third-party right.
These Terms are governed by the laws of the State of Washington, without regard to its conflict of law rules. Any dispute arising out of these Terms or your use of the Site will be brought exclusively in the state or federal courts located in Washington State, and both parties consent to that jurisdiction.
Nothing in these Terms limits any protection available to any person under Washington’s Uniform Public Expression Protection Act (RCW 4.105), California Code of Civil Procedure § 425.16, or any other anti-SLAPP statute.
We may update these Terms. If we make a material change we will update the date at the top of this page and post a notice on the Site. Continued use of the Site after a change constitutes acceptance of it.
We may block access to the Site or remove content at any time, including for violation of these Terms.
RateMyLandlord LLC — takedowns@ratemylandlord.info. That address receives takedown requests, copyright notices, legal process, and all other correspondence. To raise a concern about a specific review, use the report form instead, as it carries the review’s identifier.